This position is fully remote. All applicants must live and work in the United States.About Third and Grove
As our Director of Client services you will be responsible for growing our relationships with our top accounts and managing our incoming new business opportunities. As our first ever Director in this role, you will help growth a department in a growing agency, leveraging our existing processes to execute your vision for this department.
You will work collaboratively with the leadership of the agency and our project teams to exceed client expectations, creating memorable experiences for our clients.
What we are looking for in a candidate:
- You are a proven leader of account management teams at digital agencies
- You have excellent collaboration, relationship-building, and communication skills
- You are a professional dinner guest
- You have a deep sense of empathy and a commitment to integrity
- You have stellar written and verbal communication skills
- You are smart and like to get shit done
- You are not afraid to ask questions when you are not sure
- You are extremely detail oriented
- You can multitask with the best of 'em, meeting deadlines across multiple accounts
- You have 10+ years of experience working at a digital agency
- You are eager to learn and open to mentorship
What you'll do:
- Lead our Client Services team, made up of our account management team (existing clients) and our account executive team (new business)
- Define the future of Client Services at TAG, and execute your vision
- Excite and inspire team to do their best work
- Recruit, train, and mentor the team as we grow
- Be an active member of the agency leadership team
- Work cross-departmentally to integrate best client services practices into our delivery process Own and participate in client quarterly business review process
- Mitigate client issues promptly and efficiently
- Act as point of escalation for clients
- Maintain account prioritization
- Report on progress to agency leadership
- Own creation and execution of project brief during sales to delivery handoff process; ensure delivery team is set up for success Identify and define upsell opportunities and campaigns
Lead the team responding to new business
Track, report, and mitigate client satisfaction.
Benefits and Perks
- 100% employer paid health, vision and dental insurance
- Life and short-term disability insurance
- Paid parental leave
- Family First PTO Bank
- Up to 100% remote / telecommute
- Flex Fridays
- Paid vacation
- 401k with 4% match
- Charitable matches and/or community service hours
- End of year merit-based bonuses
- Annual company retreat with absolutely no trust falls
- Company culture events such as trivia and team lunches
- Professional development budget
About Third and Grove
Third and Grove is a fully remote full-service digital agency. Our vision is to use technology and design to make the web worth browsing. We want to leave the web better than we found it. TAG team members strive to embody our core values, leading with empathy and practicing accountability, excellence, integrity and curiosity -in everything we do.
EEO Statement:
Third and Grove provides equal employment opportunity to all qualified individuals without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, protected veteran, genetic predisposition or carrier status, or any other characteristic protected by law.
Diversity Statement: Third and Grove’s vision is to leave the web better than we found it. Our diversity, equity and inclusion initiatives play a significant role in that. As an equal opportunity employer, we are working to ensure we both grow and maintain a team of individuals from varying backgrounds and perspectives. People are at the center of everything we do, and we want to encourage our staff to bring their authentic selves to work, so that we can learn from each other and better serve our clients, our communities, and the world.
We encourage you to apply even if you don’t match 100% of the criteria.