Account Coordinator

At Third and Grove (TAG) our mission is to push boundaries and create solutions that elevate our client's digital presence. If you are someone who thrives when meeting new people, enjoys solving problems, and wants to work with some of the world’s top brands, we want to hear from you.

As an Account Coordinator, you will support the account team in building long lasting relationships with our clients. You will be part of a fast-growing team, focused on facilitating memorable experiences and protecting our accounts.

What we are looking for in a candidate:

  • You are currently working at /or have a minimum of 1-2 years of professional digital agency experience
  • You have excellent collaboration, relationship-building and communication skills
  • You have stellar written and verbal communication skills
  • You are comfortable working remotely and without supervision
  • You are not afraid to ask questions when you are unsure
  • You have experience working with workflow management tools and skilled in Google Suite
  • You have excellent time management and organization skills
  • You have a deep sense of empathy and a commitment to integrity
  • You are eager to learn and open to mentorship

What you'll do:

  • Assist account team with executing on overall client engagement strategy
  • Prep onboarding materials for clients, helping to set them up for success
  • Organize internal sales initiatives, assisting with the creation of estimates and contracts
  • Assist with deck development for onboarding, quarterly planning meetings, and upsell opportunities
  • Schedule and lead project retrospectives
  • Coordinate quarterly satisfaction surveys and other initiatives to measure client satisfaction
  • Deliver actionable and candid feedback from customers
  • Provide content entry and other support services on your accounts
  • Identify key account information that helps to inform case studies and thought leadership pieces
  • Research emerging technologies and trends to present new ideas to project teams
  • Organize and ensure follow through on priorities for the Account Management team
  • Establish strong relationships with our clients, understanding their business, their needs, and how TAG can best support them
  • Support and learn from more senior members of the account team

Work remotely full time or from our Boston HQ (the office will reopen when the pandemic is officially over to ensure the safety of our team). Must be eligible to work in the US.

About Third and Grove

Third and Grove is a fully remote full-service digital agency. Our vision is to use technology and design to make the web worth browsing. We want to leave the web better than we found it. TAG team members strive to embody our core values, leading with empathy and practicing accountability, excellence, integrity and curiosity -in everything we do.

Benefits and Perks

  • 100% employer paid health insurance
  • Life and short-term disability insurance
  • Paid parental leave
  • Family First PTO Bank
  • Up to 100% remote / telecommute
  • Flex Fridays
  • Paid vacation
  • 401(k) with 4% match
  • Charitable matches and/or community service hours
  • End of year merit-based bonuses
  • Annual company retreat with absolutely no trust falls
  • Company culture events such as trivia and team lunches
  • Professional development budget